Mission Statement, Annual Reports & Service Commitments

Mission Statement

Since the establishment of the University of Nebraska in 1869 and its commitment to the terms of the Land-Grant College Act calling for the instruction in agriculture and applied sciences, the College of Agricultural Sciences and Natural Resources (CASNR) has provided opportunities for students to develop personally, intellectually and professionally, to meet the challenges of their era. CASNR fosters a student centered learning environment where diverse basic and applied natural, life, earth and social sciences are integrated into the context of a global society and environmental stewardship. Our goal is to prepare students as leaders for a future in which demands on food, energy and water systems will challenge sustainability. The areas of study are broad and span animal, plant, and human health and well-being, earth systems analysis, agricultural production and processing, global climate change, agricultural market structures, water resources, and land-use change. The College also has the responsibility for the coordination of all agricultural sciences and natural resources programs in higher education within the State of Nebraska.

CASNR Service CommitmentsAs of August 1, 2013

The College of Agricultural Sciences and Natural Resources (CASNR) administrators and office personnel believe their role is to provide support and service to the academic programs of units, and faculty, staff, students and guests. CASNR provides an engaging, student-focused, science-based educational environment in which students thrive and grow; and which prepares those students to participate in solving the world’s great challenges.

We, at CASNR, pledge an unwavering dedication to the educational and personal success of students and a sincere appreciation for the value and worth of every individual. We are committed to excellence in administration and, to that end have established the following Service Commitments:

Office Personnel
  • Email Correspondence: All e-mail correspondence will be answered in a timely manner – normally within one day of receipt.
  • Office Visitors: Visitors will be greeted immediately and in a friendly, polite and considerate manner. We will identify requests and/or needs and obtain solutions for them or provide a timeline for response.
  • Requests from Faculty, Parents, Students, Alumni and Constituents: Requests will be handled as expediently as possible, in a professional and reasonable manner.
  • Timelines for Processing Forms
    • Change of Department, Major, Degree or Advisor Request...………..…………within one week of receipt
    • Substitution/Waivers…………………………………………………………….within one week of receipt
    • Expense Reports……………………………………………………………………………...processed daily
    • Grant Approval Forms (for CASNR matching funds)……………………………………….processed daily
  • Timeliness in Scheduling Meetings
    • Curriculum Committee………………..…...………meetings will be scheduled every two weeks during AY
    • Faculty Advisory Council……………………………………meeting will be scheduled monthly during AY
    • Leadership Council……………………………………………...meeting will be scheduled once a semester
    • Recruitment, Retention and Placement………………………………..meetings will be scheduled monthly
    • CASNR Faculty Meeting………………………………………………………………….annually (August)
    • Interim Teaching and Learning Workshop………………………………………………annually (January)
    • Teaching and Learning Improvement Committee…………………………….meets in August & as needed
    • Student Advising Improvement Committee………………………..meeting will be scheduled once per AY
    • PEARL Coordinators & Reviewers………….………………….meetings will be scheduled once a semester
  • Telephone Calls: All calls will be answered in a courteous and helpful manner. Personnel will fill out the appropriate message form with date, time and name of person taking the message. Messages will be relayed as soon as the person returns to the office and/or can be contacted (if necessary).
Administrators
  • Rationale for Funding Decisions: The rationale for funding decisions will be communicated to unit administrators. Funding decisions are based upon alignment with the Chancellor’s 2017 goals, IANR Priority Working Groups, core faculty position criteria and unit academic parameters.
  • Incoming Mail: All priority incoming mail will be processed as soon as possible and acknowledgements and/or responses will be sent within seven working days.
  • “Open Door” Policy: Administrators will maintain an “open door” policy. We will be pleased to meet with any student, faculty or staff member, alumni constituent or unit administrator at any time our schedule permits.
  • Resource Allocation: Decisions regarding the allocation of “new” resources (i.e., equipment, operating, hourly and GTA stipends) will be made within two weeks after the proposed deadline for units or receipt of request. Decisions requiring joint action by divisions and/or the college may require a longer period of time.
  • Scholarship Notification
    • Information is received from scholarships and financial aid by mid-May
    • Freshmen scholarships will be awarded by mid-June
    • Upper-class and transfer scholarships will be awarded by July 1
    • Returned scholarships will be awarded by the start of fall classes
    • Remaining available scholarships will be re-awarded for spring semester by the due date of spring tuition
  • Signature Authority: Except in the most extreme circumstances, someone with signature authority will be available every working day. Under no circumstances will there be more than one consecutive working day without this capability.
  • Telephone Calls and Emails: All telephone calls and emails to a specific individual will be returned within 24 hours after the person returns to the office.
Recruitment
  • Information Requests: All requests for information on CASNR and CASNR programs will be responded to within 24 hours of receipt including forwarding to the appropriate academic department.
  • Emails: All emails will be responded to within 24 hours of receipt.
  • Telephone Calls: All telephone calls will be returned within one day of receipt with follow-up completed as appropriate.
  • Campus Visit and Event Follow-Up: Postcards will be sent thanking guests for visiting within two days of their visit. Information requested during the visit will be included.
  • Mailings: Recruitment materials will be delivered to prospective students as part of an Admissions campaign the week the list is received.
  • Ambassadors: We will continue to provide the appropriate training on customer relations regarding campus tours and other prospective student events. Ambassadors will be encouraged to secure student stories from across CASNR for use in tours and presentations.
  • Office of Admissions and Academic Departments: Collaboration will be ongoing with the Office of Admissions as well as with academic departments to develop relationships and enhance customer service to prospective students.
Visitor’s Center
  • Greeting Visitors: Visitors will be greeted in a friendly manner and will be assisted with whatever questions and/or situations they need help with. Maps and directions will be provided in needed.
  • Telephone Calls: Telephone calls will be answered in a courteous manner. Requests will be answered or forwarded on to the appropriate individual for assistance.
  • Scheduling Individual Husker Weekday Campus Visits: Visits will be scheduled in a timely manner – no more than 72 hours after the request is received. A Visitor’s Center representative will share information with the appropriate recruiter(s) and communicate with prospective student as needed to change or clarify their schedule and will communicate with Admissions staff as needed in a courteous manner.
  • Scheduling Group Visits: A Visitor’s Center representative will communicate with the group coordinator to establish a schedule, set-up requested sessions and assist in making arrangements for meal, parking, ice cream, etc…
Questions or Comments?

Your input is valuable to us! For questions or comments regarding this policy or your interaction with the CASNR Dean’s Office, please contact Meg Kester at 402-472-7909 or mkester2@unl.edu.

Assessment of Service Commitments

In order to provide the highest level of support and service to those interfacing with the CASNR Dean’s Office and the College, these service objectives will be reviewed on a regular basis.